24/7 Water
Damage Response

Frequently Asked Questions

What type of restoration services do you offer?

We offer water damage restoration, fire and smoke cleanup, mold remediation, sewage backup and storm damage disaster recovery. Our team handles both residential and commercial projects.

Are you available 24/7 for emergencies?

Yes, we are available 24/7, 365 days a year for emergency restoration services. We understand that disasters don’t wait, and neither do we.

What should I do if my house floods?

Immediately shut off the water and electricity if possible and call us. Avoid walking through standing water and do not use electric appliances in the affected areas.

How much does water damage restoration cost?

The cost of water damage restoration depends on the extent of the damage, the size of the affected area and how quickly clean up begins.

How long does water damage restoration take?

It depends on the severity of the damage. The average drying process takes 3-7 days.

What’s the typical restoration process like?

We start with an assessment and damage inspection, followed by mitigation (containment, drying, cleaning) and prepare your house for a rebuild (repairs, rebuilding, finishing touches).

Will you work with my insurance company?

Yes, we work directly with all insurance providers to help streamline the claims process for you.

Will my homeowners’ insurance cover water damage?

It depends on the cause of the damage. Most homeowners insurance policies cover sudden or accidental water damage – such as from a burst pipe, appliances failure or storm related leaks. We recommend reviewing your policy and contacting your insurance agent.

Are your technicians certified in water, mold and fire restoration?

Absolutely. All of our technicians are certified through the IICRC (Institute of Inspection, Cleaning and Restoration Certification), which sets the industry standard for any type of restoration. This means they have completed rigorous training and stay up to date with the latest techniques, equipment, and safety protocols. You can trust that your property is being restored by qualified professionals who are committed to doing the job right.

How can I tell if I have mold?

Musty odors, visible spots, or persistent allergy-like symptoms indoors could all be signs of mold. We offer professional mold inspection.

Is mold dangerous to my health?

Yes. Mold exposure can cause respiratory problems, allergic reactions, and worsen asthma symptoms – especially for sensitive individuals.

How do you prevent mold after water damage?

Preventing mold starts with acting fast. We respond quickly to extract standing water, remove any materials that can’t be salvaged and apply antimicrobial treatment to prevent mold growth.

Is it safe to stay in my home after a fire?

It depends on the level of damage. In many cases, it’s not safe due to structural issues or toxic residue. We recommend an inspection and remediation first.

Can smoke odor be fully removed after a fire?

In most cases, yes – smoke odor can be completely removed with the right techniques and equipment. At Stretch Cleaning and Restoration, we use a comprehensive method that includes HEPA cleaning, thermal fogging, HEPA air filtration and encapsulation – a sealing method used to lock in any remaining odors within structural materials. The success depends on the extent of the damage and how quickly restoration begins, but with proper treatment, your property can be returned to a clean, odor-free state.

What should I do if I have a sewage backup?

If you have a sewage backup, avoid contact with the affected area – it may contain dangerous bacteria and contaminants. Do not use sinks, toilets, or drains until the issue is assessed. Give our team a call to professionally clean and disinfect your home.

How is sewage backup cleaned?

We start by removing all sewage water and waste, then safely discard contaminated materials, then thoroughly clean and disinfect all of the surfaces. The next step is drying the affected area using professional equipment and applying odor control treatments.